[tentacleuno]

Yikes, that Trustpilot is absolutely dreadful. According to one, they completely ignored him, while he was asking for the service to be cancelled for 3 months... then they say they don't offer refunds.

Over here, that would be something for the Ombudsman to investigate. Straight up malpractice.

The kicker is that they don't appear to even reply to the reviews.

[mtmail]

They're aware of the reviews, I mean they replied to some of them.

[tentacleuno]

They replied to some of them, but the majority of them seem to have been ignored. Furthermore, if they do reply, it more often than not seems to be combative / hostile to the reviewer. See exhibit A.

> Our data sources are extremely reliable and we haven't received any information about wrong data from customers who actually use the product.

The insinuation here is that the reviewer doesn't use the product.