[tppiotrowski]

Just wait until your account gets hacked and you realize there's a bug with the "click here if you didn't make this change" links in the security email making it impossible to get your account back.

Then navigate to Facebook.com/hacked as directed by the help docs and have it reject any attempt to recover your account because it only works with currently used email addresses and phone numbers which the hacker has removed and updated to a value which you cannot know.

Does anyone work at FB or knows if they have a public facing bug tracker or ability to contact their developers? This is a pretty bad bug.

[buffet_overflow]

This, on top of how frustrating it is to report the hacked account to Facebook. Several family members have had their profiles compromised, including the email and phone number updates you mentioned.

Myself and many many other people attempt to help the situation by reporting the old profile as a hacked impersonator, only to be promptly closed by Facebook, as they cite they see no rule breaking. They reach this opinion despite the profile being massively changed, from an English speaking father of two, to a woman persona now posting obvious scam links and new family photos in a different language (and country) entirely.

Even as we admit defeat on recovering the old account, often tied to a small business page, and eat the cost of starting over, the old profile still masquerades under the old name, but with reputation damaging and clearly fake content.

[tppiotrowski]

I wonder if the BBB can be leveraged. I can't find Meta on there but I did find an Instagram entry and they have a rating of F [1] Maybe we should post the BBB page for Meta to the front page of HN and let people voice their frustrations?

[1] https://www.bbb.org/us/ca/menlo-park/profile/internet-servic...

[saghm]

While I definitely am in favor of having businesses listed there if nothing else to let other people with the same issue feel some solidarity, doesn't the fact that Instagram already has such a low rating not motivating any changes make it unlikely that anything would change if the parent company were listed as well?

[margalabargala]

Hasn't Yelp mostly replaced the BBB as the standard company that aggregates reviews of businesses? You could try leaving Facebook a 1-star Yelp review.

[echelon]

What would that do? Facebook doesn't sell anything to users. They sell marketing tools to marketers.