[Atrine]

> I'm sure there's a substantial population that this redesign was successful for, but it's nobody I've talked to.

I think the measurement of success in this case has less to do with the customer's feelings about the product and more about people understanding and using the full feature set of Slack. All the new features they've been adding in just kind of floated by and we never used them. Either they were embedded in the middle of a series of steps we already had habits around (so we just ignored them) or they were so subtle that we didn't see the point in trying them out.

In other words, the problem they were really trying to solve was around scaling the product with all the features they had. That's likely where measurement of success will take place.

[dylan604]

In other words, the new features are not something the users were looking for.

Instead of admitting adding new features just for the sake of adding new features, they want to force them into the faces of users still not wanting to look for them