[qrohlf]

> We were adding in new features like huddles, canvases, lists, and others into a UI system that was originally designed solely for messaging capabilities. Meanwhile, research showed users on the biggest and most active teams were struggling to stay on top of the basics.

"Our telemetry says that the random stuff we're bolting onto the product (like a document system (?) to go inside our chat app) is making it less usable and less good for users. So instead of listening to that feedback and telling management that our projects weren't actually helping users, we decided a better way to get promoted was to do a redesign."

> Operationalize transparency to build alignment

"We spent a bunch of money on a huge all-company onsite/whiteboarding session, then we proceeded to ignore the feedback from everyone who wasn't middle management or higher."

As a fun and instructive exercise, read through this, then read through Slack's post-Salesforce-acquisition Glassdoor reviews[1].

[1] https://www.glassdoor.com/Reviews/Slack-Reviews-E950758.htm