[mchannon]

The brushed dither look would go great on a T-shirt or a poster for a metal concert, but your target market is presumably already irritated and frustrated and your goal is to help them not be. Warmer, gentler, less confusing and less busy are what I'd want.

I can't find an obvious "begin here" spot on the page.

Your splash should also inform me whether this is a basic chat thing, phone number, or some sort of collaboration tool like GoToMeeting (now THAT would be cool).

I get the suspicious sense that you will not be able to provide your service to meet its demand with your current price structure (free still costs me time). That would keep me from even trying it because if it was any good, too many people would use it for me to get the attention I need.

That may not be the case but you have to address that concern somehow on the front page to get people to try the service to its potential.

[bryce910]

Thank you I will make a more obvious spot and make sure I tell them about our 1 hour policy. :)