[sopchi]

Apple, software side. I use Apple Notes on my macbook, phone and windows machine through the browser. One day, an important (to me) functionality had stopped working in the browser version only. I knew it should be there and thought they must have updated something and broken that in the process. It happens. I was bugged more than I should have been so I filed a request on the Apple website. Less than an hour later, I get a phone call. When the person on the phone understands they are looking at something real, they ask if they can connect me to an engineer. I talked to some engineer, walked them through the issue. The issue was fixed in the same day. It was so easy. I was shocked a company so big could function on such a personal level. To me that is the mark of great customer service.