[gms7777]

Delta. I was having a nightmare of a travel day (not caused by the airline) and had to call to rebook my flights. The customer service rep was one of the sweetest people I've ever talked to. She rebooked my flight with no issue but she also just chatted with me about my bad day, about what I was looking forward to on my vacation, etc. I'm not normally one to talk to strangers, but this was genuinely the one bright part of that whole day.

[hypercube33]

Delta has been awesome enough I favor them for flights. Their employees at MSP saved my vacation three times. One helped us find our way around airport construction at MSP. The next helped us when Houston had some internet outage and all airlines had mile long lines to check in/bags. Finally my wife got a severe migraine and I somehow put a bag down at the gate and forgot it and an employee turned it in and I was able to just go pick it up instead of having the airport locked down or whatever happens when you lose bags in 2023.