[arun-mani-j]

Amazon India (the online store) has the best customer care of all the services I have used. They provide chat and call service and are always helpful.

On the contrast, Google always says "our agents are busy" or asks me to send emails which get no reply.

In my opinion, having a customer care where you get to chat or talk to a real human is enough. I hate the AI chat bots or the "submit this form and we will (not) get back to you" :(

[rishikeshs]

I second this.