| In the UK you can still get them on the phone really quickly. I have never had any issues with their CS, I even use Amazon pay for any sites that support it because I had an issue where the shop wanted me to wait for an RMA process for a graphics card I bought which was dead on arrival. I reached out to Amazon and they refunded me the same day. AAISP are fantastic in the UK, so many different ways to get in touch with them and first line support is knowledgeable and helpful. Zen UK ISP is also good, as are Plusnet, both quick to answer the phone with actual useful customer support. It’s shocking just how bad the big ISPs are here too. Synology surprised me, a fan failed on my NAS which was out of warranty, I emailed to ask for a part number and they shipped me a new fan on next day delivery for free. Scan UK have been a real mixed bag for me, I’ve had them go above and beyond at times, but other times acted really hostile. Olympia Express did the same thing with a part for a coffee grinder, I emailed, their ceo emailed back and sent me some parts and a bit of chitchat about coffee. Apple replaced a motherboard in a 4 year old MacBook Pro that had died, I had no Apple care but took it to the store and they fixed it within a couple of hours for free. I dropped a phone and cracked the screen within days of buying it and they replaced that too. |