[Buttons840]

healthcare.gov

I called, the automated phone system was designed to funnel me towards a real person rather than away from one; one layer of inputs and I was in a queue. I spoke with someone in less than 5 minutes, they spoke my language well (English) and didn't seem to be in a hurry, and they listened to me vent a bit and ultimately answered my question.

Then I called a related state run entity. Their phone system was long and confusing, I chose the wrong option and had to start over, and after what felt like a successful hack I got put in a 30 minute queue and ultimately gave up.