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by LinuxBender
970 days ago
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I have no idea if this is still the case but Mark Monitor a DNS registrar had highly responsive support and people that knew all the limitations, requirements and regulatory issues around all of the ccTLD's which is trickier than one might think until they try to register their domains on every ccTLD. They saved me a lot of time. I migrated multiple companies to Mark Monitor and never regretted it. Another one that I have no idea of their current status but had incredible support was Checkpoint. They would quickly escalate weird TCP/IP bugs in their firewall to people that actually knew how their firewall handled each and every part of the IP stack. One time they unwittingly helped me argue with a customer about some simple aspects of TCP/IP. The customer a self proclaimed CCIE hung up in embarrassment and anger and Checkpoint apologized to me and I said, "No no, you were perfect, Thankyou!" Less about another company and more about former coworkers, ages ago I worked along side some network engineers that would go out of their way to troubleshoot network issues on the customers devices for them even though they had their own network engineers and they would figure it out every time. They were former UUNet folks. If you have former UUNet engineers, keep 'em happy. Another group I had really good interactions with was the part of IBM that still supported Sequent NumaQ / Dynix PTX. IBM is expensive but that group was worth it, trying to keep those old beasts alive. One of the independent contractors that supported those systems was also very pleasant to work with. Always friendly and always willing to go out of their way to help. One of IBM's engineers that wrote the bonding code in Linux also went out of his way to help me with a weird bug. One that is long gone but was incredible was Sun Microsystems. My customers would tickle some of the strangest kernel bugs. I could send Sun core dumps and they would send me a new kernel package the same day. I also experienced that once with Redhat but that was a lucky one-off because a kernel developer replied to me email directly for a funny NetApp CIFS mixed mode bug in RHEL4. He was out bicycling with his kids and took the time to help me. |
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