[silverlake]

Baratza coffee grinders. They have a well-deserved reputation in the coffee community for excellent customer service. They sell replacement parts at very reasonable costs. I’ve sent them pictures of my disassembled grinder and they diagnosed and sent out parts immediately.

[mrtnmgs]

I wrote them a love letter a few years back after being amazed by their customer service. They asked me if they could put it on their site, not sure if they did...

[philstephenson]

Absolutely. I’ve had a very similar experience where a bunch of the paddles broke off that push the coffee into the hopper only a couple weeks after we bought it. It was completely our own fault, we had been grinding more coffee than the hopper could handle. I took the thing apart and got in touch with support and they just sent me an entirely new grinder so I didn’t wait to wait to get the one part replaced

[user68858788]

I had a similar experience when a power surge killed my grinder’s motor. Great company.

[drew22huthut]

Also Fellow