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by mission_failed
969 days ago
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I was most surprised by Australia Post, after reporting a weird login issue during the start of Covid when everything was going to shit. It was took a couple of weeks before they got to it, but I received a couple of phone calls from the same person who genuinely wanted to help, who worked internally to identify and resolve with their tech teams. Worst by far has been Nintendo Australia. Switch spontaneously stopped charging after being plugged in for a couple of hours. Retailer sent it to Nintendo who diagnosed internal damage to the usb port (caused by their official charger..), and they would only throw it in the bin for free or I had to pay to get the broken switch back or pay more for a refurbish. Then they lied about their complaints email and gave me their direct address. Then sent me a non functional switch back which I had the retailer replace on the spot with a brand new one (under Aus law this should have been the original solution, but my spouse had to drop it off and wasn't aware of consumer rights). |
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