[tux3]

If you're an IC at an Oracle customer and you have to interact with their products, you may have a very valid reason to hate them.

The people who make purchasing decisions love them. As long as you pay the ransom, Oracle loves you back. The lawyers can be very friendly if you know to stay on their good side.

[scarface_74]

This is definitely not true. A long time ago I was working for a smallish company and we were choosing between MSSQL and Oracle.

Microsoft pricing was up front. Oracle is “call us and talk”. This immediately made Oracle a non starter.

When I was at AWS, we could create all of the AWS accounts we wanted and do basically anything we wanted in internal accounts as long as it was tangentially work related or just to experiment with a few sensible guardrails like no publicly accessible S3 buckets without permission and no permissions to any accounts that were not also internal employee AWS accounts

The one thing we couldn’t do without a lot of approvals was start up an Oracle RDS instance without approval and justification.

There is a reason Amazon Redshift is called Redshift - it was built to let Amazon shift away from the Red company (Oracle).

https://tvtropes.org/pmwiki/pmwiki.php/Main/EvenEvilHasStand...

[tux3]

Oh, that makes sense to me. If you're a smallish company, you're not the target market. Not just Oracle, but any big cloud vendor won't lift a finger for smaller contracts.

If you're a big company, your C suite will be inundated with slick advertising from Oracle, in airports, on MSNBC, in person via networking.

If you're a big company, their sales people will call you, and then they'll find some problems from the top down that Oracle can Supercharge for you.

Think of it like restaurants that don't show prices. If you're very price sensitive, you're not the target market. You don't want them and they don't want to haggle with you. It's not worth spending a lot of sales effort over a small contract

(But I find the AWS story pretty telling! Seems they developped immunity the hard way from a past encounter)

[scarface_74]

Anyone can go onto AWS and see pricing for anything. I got my start with AWS at a 60 person startup with standard Business support. They go out of their way for any company and their live support is top notch. They once found an obscure issue that took them two days and a support person recreating the issue.

Amazon takes “customer obsession” to the extreme. I saw that from the inside and outside.

Now as far as how they treat their employees. Let’s just say never meet your heroes…

[tux3]

That's fair. We've historically used GCP at $WORKPLACE, so I'm used to a much lighter level of customer support

GCP support people are believed to exist based on available evidence, but further research is required

[scarface_74]

I mean Google has never been known for great customer support. As far as cloud vendors - Microsoft and Amazon are far ahead.

Anything dealing with customers, Google is behind Amazon, Apple and Microsoft