[pedalpete]

Delaware Tax Office. No joke.

I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and my experiences have taken place over about 2-3 years, but I've had no contact with them in probably 4-5 years.

Every call, the call center people were knowledgeable, friendly, helpful. It was a pleasure to call them (which is not what I expected at all).

I remember I had a call with them, and had to contact Razer directly afterwards because they shipped me 3 faulty computers (out of 4 ordered). Razer was brutal to deal with, didn't want to help, didn't care, wouldn't do anything for us.

How on earth did a public service get it so right, and a public company so wrong?

[column]

> How on earth did a public service get it so right, and a public company so wrong?

Maybe it's because they are not so tighly constrained to a target number of callers to answer to?

[pedalpete]

I'm not sure I understand what you mean? Can you elaborate?

[RecycledEle]

Colum means that at the for-profit company, the support people are probably given a KPI (key performance indicator) of answering X calls per hour. That rushes them so they do not really help anyone.

[column]

Exactly

[Breza]

Some government agencies really get it right. Strange as it sounds, I've always had positive interactions with the Secret Service. I've worked events where the president spoke, and I used to live next door to an embassy, so they patrolled the block more often than the local police.

[Two4]

Delaware heavily depends on companies registering and paying tax there as a source of income, and have gone to great pains to remove all sources of friction in their administrative processes

[2rsf]

Nice, the Swedish tax authorities are usually like that- very helpful, quick to answer and do their best to solve your problem.