Discord optimizes for you getting help with your problem at the expense of you being able to help yourself with your problem by searching for other people having the same problem.
Just look to the Discord channels for popular games or 3rd party modpacks to see this constantly in action. Lacking a forum with a pinned thread for FAQs or basic support, the mods/admins/regulars must rely on chatbot auto-answers keyed off of keywords to pull out rote responses to common tech support questions.