[gameshot911]

Charles Schwab. Not only do their (at least checking) products have great benefits (like no ATM fees and free international transactions), but every time I've called they've been extremely helpful.

I once had my debit card canceled due to fraud while traveling internationally, and they shipped a replacement via both UPS and Fedex to ensure a replacement got to me as quickly as possible.

I have no doubt they've lost money on me as a customer in my lifetime, but I have nothing but amazing things to say about them and I suspect they'll make it up later in life when I have more assets to work with.

[lowlander]

Came here to say Schwab as well. Caught me very pleasantly by surprise. It's easy to get a human on the phone, they are always very knowledgeable and get me answers fast. I've dealt with them on everything from bounced checks to wire transfers to self directed 401k questions, not one sub par experience.

[n3dm]

Really... I just had the worst experience just trying to limit my sharing since my employer signed me up to a retirement account with them. No automatic prompt, had to be forwarded around and finally to a human that had to verify several things and information for me just to limit my sharing. The first call I got stuck with the phone robot and it wouldn't accept any input. The second call was 18 minutes to just get that done.