[acdha]

It’s only reasonable to be angry but do try to remember that the people fixing this are people like you who showed up at work to build something and are instead dealing with a fire. Ask their bosses about how they got in that situation but be nice to them, they’re having an even worse day than you are.

[codegeek]

Fair enough. They resolved it now and I was in a bit of panic considering our revenue depends on the website. As a developer though, I should have been more sympathetic.

[andrelaszlo]

I'm curious, I definitely get the panic. How much does a 30 minute outage cost you, vs how much would it cost to build a solution with some kind of standby that you could fail over to in scenarios like this?

It could be worth it, but if you do the math and it seems like it's not worth it, it could perhaps give you some equanimity the next time it happens?

[codegeek]

Honestly, the impact may be less monetary and more reputation but as a B2B SAAS provider, I agree that it may not have been that dramatic as I made it sound for the 25 mins of downtime. It is just that we never had a downtime this long, EVER in 8+ years of business so I hit the panic button fast. 25 mins seemed like 25 hours if you ask me :).