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by givemeethekeys 970 days ago
Amazon.com. They've always provided excellent customer support when I've had to deal with tracking / replacing / returning items.

Costco - again, fantastic service.

A long time ago I applied to Lucasfilm for a job. I still have fond memories of how warm and kind the HR rep was while telling me that I was too junior for the role.

Every restaurant I've dined at in Los Angeles - amazing service. They treat me like a celebrity (just in case I really am).

1 comments

If it’s serviced by Amazon.

You’re soof’d if not

I bought something off a third party seller on Amazon. They couldn't deliver and cancelled the order.

6 months later, I noticed I never got my money back. I jump on a support chat, and I got refunded, no questions asked.

My interaction with Amazon support has always been stellar, and refunded immediately whenever there is a problem with no fuss. Once I got a £500 monitor stolen by the driver, so the procedure was a little more complicated, but basically I had to sign a document saying I did not steal it nor lie about it, and got my money back in less than 10 days.

It feels like they always want to err on the side of the customer and that is refreshing to see.