[BillyTheMage]

I haven't spoken to them in a couple years because I don't work for a company that uses Solidworks anymore, but Dassault Systemes had fantastic customer support (maybe it was one of their VARs, I can't remember).

I became somewhat well-known among their tech support agents for having some of the most difficult and creative problems with Solidworks. Usually some kind of "I'm trying to bend sheet metal in a way that Solidworks doesn't natively support".

They were on-the-ball about RFCs too. I submitted no less than 3 RFCs and they were all accepted in a more timely manner than I hoped for. And they weren't just little nonsense stuff, some of them dipped into nasty mathematical theory; sheet metal is apparently really difficult to calculate in certain situations.