[least]

It's greater utility in the sense that there's other mechanisms in place to report malware that are more effective at getting that changed than just the review section.

Reviews are much more useful for applications that stick around on the app store, or chrome web store, or whatever else, because well, they're still there.

[caconym_]

I disagree. In my experience, user/customer reviews have been vastly more useful to me for learning about serious safety or quality issues with a product or service than they have been for any purpose (unspecified because I really can't think of any) predicated on learning about specific users' weird gripes. I can practically smell the unreasonableness dripping off that review somebody linked above, and I would ignore it if I spotted it in a list of reviews—but unfortunately I can't ignore it out of the aggregate rating.

Anyway, this isn't going anywhere productive, so I'm out.