[nolamark]

Should you want to dig deeper, and see view from the other side of the battle. (posted with distant taste of sour grapes in my mouth, aka, I played for the EB side)

https://www.hbs.edu/faculty/Publication%20Files/Reference%20...

https://web.archive.org/web/20031026131928/http://www.howtok...

[BirAdam]

Article author here, thank you so much for posting this! I truly appreciate it :-)