[danpalmer]

At my last place we ran into a number of issues with using DO in production. It was fine for dev machines, testing, etc, but we had production downtime due to DO's networking setup, and support were unable to understand the problem, let alone fix it.

Quick summary: we backed up our other prod hosting to DO over SSH. One day our backups went offline, DO claimed this was because of a DDoS attack, but our backups were working fine and there were no noticeable effects. Only one port was open, SSH, and we had great security on it. Support re-enabled networking for the host, backups resumed, then the next day the same thing happened again. We told them not to do this, and they said they could not, and that we should "put Cloudflare in front of it", completely missing how that was not possible or useful for our case, and missing the fact that we were not having any problems other than DO disabling networking.

[solarkraft]

That level of uselessness is impressive. They must've trained on Microsoft's forum.

[steve_adams_86]

Wow, that’s exceptionally unhelpful. It hasn’t been my experience, but this mirrors my experience with fly. I guess we’re never safe, haha.

I’ve had several projects of varying complexity running with excellent uptime, both on the apps platform and on plain old droplets, for longer than I can say with certainty. Close to 8 years I guess. I might just be lucky, but in that time I really can only remember the one unexpected outage.