[Nathanba]

but that's how it's officially supposed to be in other companies as well and it never works out that way. The PM sits at the middle of customers, leadership and implementation and the leadership then continually talks to the PMs and tells them what they want and the PM relays it and so inevitably the PM becomes a sort of artificial authority figure even though it is supposed to be a flat hierarchy. And of course a professional, informal relationship develops between PM and leadership because they talk all the time and so if you ever dared to ask leadership directly for whether this is really what they want, they'll back up the PM.