[j45]

On call rotation is one thing.

Everyone being motivated to develop in a way that isn’t resulting in brittle software and breaking and maybe even use boring tech for stability so even if an on call is a real thing, it’s relatively benign. It’s not a bad thing to rely on the genius of smart people who have been at it for decades and are decades ahead in some realizations.

Having software that self reports and logs multiple occurrences of the same errors and escalating errors that start in the app are one great way to stay ahead of issues.

By the time someone reaches out it’s easy to find the error, session, user, and say ok we see it and are on it. Acknowledgement at this depth upfront quite often let’s the customers to say it’s ok take a look on Monday. It’s reassuring. Also easy to forward such an issue to a distributed team.