[AlotOfReading]

The engineering classes I took were full of stories and problems centered around solving erroneous customer reports. A good example is the ice cream story [0], where a customer reports their car malfunctioning when they buy the wrong kind of ice cream, which was used as an introduction to root causing techniques. That specific story is apocryphal and the manufacturer varies, but there's an entire mythology of such stories being used to introduce topics / provide "realistic" problems / do design projects for students.

This sort of stuff is a not-insignificant portion of my job as well, since PMs rarely have the technical skills to know what's feasible as a solution anyway in my experience.

[0] https://www.snopes.com/fact-check/cone-of-silence/