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by alexopensource
971 days ago
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That is a great input, we need to put efforts into ensuring that we are seen as a long term player, in-fact we envision to be one, assuming some contracts might be really long term. I hope a day comes when you trust us enough :) |
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Not losing it is another.
The people to preserve trust with are all potential signatories (ie. the public), not the initiating counterparties. Because there are many more of them.
Of course this reputation problem is one you'll share with banks, PayPal and every other "official" type entity that phishers want to jump on.
Now most "Docusign" communications go straight to my spam folder or /dev/null if arriving by email and not from (forwarded) a whitelisted business I already have a relation with. Those that come directly from Docusign (as sender even if DKIM passes) are ignored unless I think there's a reason to be contacted.
Docusign is one of the juiciest spoofing targets for phishing attacks because people act rashly to what they think is something requiring a signature. They also have no timeout on repeat sends, relentlessly spamming users to sign something, which makes them look exactly like, well.... phish-spammers.
Try not to make these same mistakes as Docusign.