[shrubble]

The header of the pcap should show the MAC address of the devices, so, where you able to determine using the MAC OUI lookup, who makes the hardware that is not working right? The express route gateway would have to be connected directly to see the needed MAC, however.

[klaas-]

so my guess would be there are more than a few devices between the edge and the express route gateway (which is more or less a VM I was told). So I am guessing right now someone is trying to figure out what hardware is involved in between the two points we captured and looking at that stuff :) For me as a customer that's just a big black box (cloud)