[hinkley]

Because you don’t get paid for arguing with customers. Neither the physical time nor the stress.

If you don’t deal with it all day you may have no idea/empathy for the sorts of coping mechanisms people develop to reduce trauma. People can be the worst. They pay you for copper and expect gold.

Also as I stated above, until the customer has invested a certain amount of energy into the process, they will second guess themselves and you. Reviews are often tainted by how the customer feels about themselves. Ultimately the same problem the Duck is solving. They need to pee on it to mark it as theirs.