Odd, I've always found their support good. But this last week I couldn't order a card and they said they had to escalate it as we're not sure why it was happening. Anyway, I guess they found out, might have been unintended
My new wise card doesn't work with contactless. Every time it says over limit, even if the amount is only a pound and well under the the limit in the app.
Support just tells me that contactless works in theory and maybe there's been some specific issue with every time I've tried it so far and so I should just keep trying.
It's infuriatingly dumb as my backup high street banks (in multiple countries) have failed to implement this, I noticed when I got a new eco card, it's not even always 150 eur or 5 times, sometimes it is less of both.
I understand risk mitigation but I am not a moron and it's my responsibility if my card is used without my authorization and thus they can just pass liability onto me I don't care, it's not a credit card I can't spend more than I have on it.
Secondary to that, at least here they never update contactless limits, so it's still 500kc/20 eur, ať which point you are required to enter pin anyway, iirc back home in the UK many terminals allow up to 100 per transaction without pin
Support just tells me that contactless works in theory and maybe there's been some specific issue with every time I've tried it so far and so I should just keep trying.