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by wormius
972 days ago
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This is secondary to the main topic, but: The externalization of costs onto customers is something I've noticed hard with the pandemic. Going to get medication at the pharmacy while fewer and fewer people worked and hours were closed, and finding out after the pandemic it's shitty still with multiple pharmacy chains having workers walk out and protest these conditions. As a customer - waiting in line for a refill can be endless. Being on hold in a call center, because you won't pay people enough to work your shit jobs, and handle issues locally, meanwhile, the time-cost is externalized on to us in longer wait times. Workers/Customers lose, somebody's winning, but it ain't us. (Again, this is NOT the same issue and not a complaint about the main topic). |
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