[joseph]

This is kind of a problem with non-paid support I think. I had an AWS account with some credits that were going to expire and decided to use them to spin up a bare metal instance. My account was immediately flagged and I got locked out. I finally managed to reach someone who made me jump through hoops changing my password and rotating my API keys. It still took a few days before I was able to log in again, and by then my credits were expired. Luckily I wasn't doing anything important in my account, but someone running a business would have been screwed.