[dpkirchner]

Fidelity does this as well:

> Usernames and passwords containing letters need to be translated to numbers to enter them in a Fidelity phone system (like FAST, or if you call a representative). Use your telephone keypad to convert the letters to numbers. There is no case sensitivity. Substitute an asterisk (*) for all special characters. https://www.fidelity.com/customer-service/need-help-logging-...