[bruce511]

It may seem that way, but its not.

If you only have 1 boss, he gets 100% of the control over you.

If you have 100 customers, they each get 1% control. But they all pay 1% [1] of your income. So you get to make 100 people happy not just 1. Its a very real issue in this sort of space.

[1] in truth they're not equal. 10% probably make up the bulk of the income. They shout with a quieter voice. When they whisper you jump. The ones who pay the least will also complain the most. About "trivial things". Listening to them improves the product enormously.