[el_memorioso]

I think often users do care but they have no meaningful way to tell anyone this or otherwise cause change. I hate the banking web app (from a major US bank) that I have to use. It is incredibly slow, buggy, poorly laid out, and occasionally just decides to put up a spinner forever. Who do I complain to about this. If you call and tell a customer service rep they'll just tell you to refresh and try again, often sympathetically. They know its terrible and hear many complaints themselves, but also have no power to do anything about it.