There would still be need for some sort of appeal/correction process, which doesn't seem to exist in a useful state now and would be required no matter what automated system you put in place.
I think if the front line bot was an LLM, rather than what is probably regex, they would probably have more true positives and less false positives that would potentially allow them to have a real person handling the exceptions - then train the LLM on the exception for the next release.