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by RheingoldRiver 978 days ago
The Design of Everyday Things by Don Norman. It had a huge impact on the way I view UX issues, and the relationship between users & developers/companies, and I prioritize users' "dumb questions" way differently now as a result. It's also made me feel less bad about times that I have a problem with using some piece of software, whether it's a settings menu that I can't find what I need in it, or some complex setup process.
1 comments

Yeah, seconded. Still on my shelf after 25 years and I still occasionally dip into it.