[StarterPro]

How is the underwriting and approval determination done? It might be proprietary, but I've always wondered what was being done behind the scenes to account for unintended biases as it relates to zip code, applicant background, etc.

[jess-zhang]

underwriting and offer terms can be configured to each use case, depending on a few key factors: 1) applicant data - kyc, bank balance, credit score etc (pretty generic stuff here) 2) our customer's proprietary data - unique platform driven insights (e.g. revenue bookings, customer loyalty, typical order size, etc.) - this is more the secret sauce that allows our customers to offer better underwriting than traditional banks/lenders ;) 3) our customer's platform incentives - customers can align credit offering with their growth/strategy - e.g. if they wanna promote HVAC for Q3, all orders with HVAC can get more competitive rates, which would help them increase GMV & conversion 4) last but not least - compliance - ie state & fed regs (max APR, fees, etc)