[jan_g]

I know this won't help you much, but as a point of reference. Last year they've blocked my account as well and wanted some documentation/proofs for their verification team. Which I provided the same day, but then it took nearly 4 weeks to clear. Like you, I've asked them for feedback, but the response was the usual "The verification team is busy".

[anonzzzies]

Yeah, that's usually the thing; 'we are working as fast as we can for you, but this department is really busy' for something that takes 5 minutes. And that for weeks.