[inanutshellus]

Project owners/maintainers like it because community members answer peoples' questions in Discord. In a Github bug report everyone expects the answer to come from the owner/maintiner, even if the answer is "Ugh, i answer this so often, just read the docs".

It's clear there's room for innovation in this space... something that democratizes Q&A but also where the answers aren't lost to oblivion come tomorrow.

I expect a tailored per-project chatgpt would help here. Let it read your discord, let github (or myproject.com) users search its knowledgebase directly: voila. curated user-generated answers to project-specific questions.

[AndroTux]

Yeah, I can understand that it's quite okay from a maintainer point of view. But still, you have to moderate the Discord server, which in itself can be quite the hassle.

Imo we shouldn't have moved away from forums. Forums offer searchability, threads and allow community members to answer questions. Not sure why we collectively decided that forums are no longer cool.