[Metus]

I am still dreaming of something that would allow a user to file a ticket, have them record audio and video like loom to describe the issue and what they were trying to achieve, and then dump a screen record of the last minute before opening the ticket as well as as much info about the machine's state as possible. And/or maybe connecting to helpdesk with video directly. Existing software comes close but is not quite there yet.

[doctaj]

Azure DevOps has a browser extension that can this except record audio of the person speaking what’s happening. Also, the user experience is fine for like… power users, but it’s not super fun to use.

[hiatus]

I think logrocket fits the bill for web applications.