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by pirsquare 978 days ago
> AWS support is so nice, you can't believe it.

This! They even custom-coded their support portal better than those off-the-shelf vendor like Zendesk. I say this as a Zendesk paying customer.

GCP on the other hand, is a F-tier in support. Almost feel like I need to beg them to get any level of help.
3 comments
cameronh90 978 days ago
At one point, Google reached out to me to try and tempt us over from AWS. I had bad experiences with Google support in the past, but liked their AI stuff and was keen to give them another go.

We booked a follow up call in the calendar, I spent good time preparing my notes and requirements for the meeting... and then nobody on their side showed up or contacted me again.

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mrtksn 978 days ago
A GCP issue was the only time I had a human contact with Google, they did well. However high scale low touch is in their DNA and you can tell it.
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Cthulhu_ 978 days ago
Wouldn't Zendesk be one of those software things that has had too many features bolted on without oversight and/or a unified philosophy behind it?

I'm of the opinion that focused products created by smaller teams are better.

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