Hacker News new | ask | show | jobs
by cameldrv 981 days ago
I probably wouldn't cancel the booking, but I've come to expect that with a 4.8 driver, there's a pretty good chance that something won't be satisfactory. Uber doesn't kick the driver off until their rating gets below 4.6, but Uber also won't let drivers drive for their premium tiers without at least a 4.85.

As an example, last week I had a 4.8 driver drive to the wrong pickup location, then I called them to explain, they said they were coming, and then they started the ride without me in the car and started driving towards my destination. Naturally I had to fight with Uber to refund the $10 cancellation fee.

The drivers that are reliable and you can count on to not pull stuff like this are all 4.95+.

1 comments

Well, if that's true then that's insane. Why even have a scoring system out of 5 if all meaningful scoring happens in the last 0.2 of the value.