[piperswe]

When an incident is declared, have someone tasked with determining customer impact. If the impact radius is greater than a handful of customers, declare a public incident. If customer communication is made a priority, then you can actually have a helpful status page.

Where I work, just about any non-false-alarm incident ends up on the status page in a timely manner. There's nothing stopping the likes of AWS from doing the same except for culture.

[solardev]

Exactly. It's the kind of thing where one person managing it and deciding whether to post updates is probably gonna work better than anything automated.

Well, maybe not at AWS scales though, if they have thousands of everything =/