I know they made some funky decision in recent history. What are the points that you dislike about them? Curious as someone who is always on the fence about their products but still use them.
They treat their hardware like it's a phone or computer, something to upgrade every year or two and old versions discarded. They have no problem bricking it in a couple of years and expect you to buy a newer version. Perfectly functional hardware.
This last round of bricking was to bring about a faster CPU in the speakers, as if that matters. Didn't add features, just faster CPU.
Their support is pretty atrocious. They will always blame your router for not handling "point to point internal networking" correctly, as if that's a real possibility. They tell you you have to make one of their speakers your router and your current router needs to be put in AP mode.
Honestly they probably needed the faster CPU because they expect any of their speakers to be used a routers.
Oh I completely agree that's what they should be doing. But support wants you to put your router as an access point behind a sonos speaker, meaning the sonos speaker has to be capable of handing all your internet traffic as well as play music.
They broke literally all my hardware with an upgrade path. I had 6 or so sonos speakers which are now just pretty white bricks. Theoretically some of them will be usable if I update the app to the new sonos app but when I try that it (firstly) says some of them aren't compatible with the new app and (secondly) just plain doesn't find any of the others. And yes I have tried connecting them directly so I have a hub with just my wifi router and the sonos device connected via ethernet and I'm standing right next to it with my phone showing 5 bars of wifi strength and it can't find the speaker.