[AnonC]

> And here is why I love apple. I can either spend all the time attempting to investigate and fix the solution in a way the author did, or I can simply pick up the phone and let Apple do it for me.

This may probably work out to be a waste of time. When iMessage stopped working for me and I couldn’t even activate it for my phone number (just out of the blue), I contacted Apple support. They followed up with me over a few months, installing a profile to collect more logs, asking me to perform some steps, send logs, videos of what I was seeing when I tried activating it, many other steps, etc. The case was then transferred to another person because the one handling it was “not available”. Then after some days, it was just crickets. No responses on chats or emails on that case. They just dropped it as if I’d never contacted them at all.

I’m not saying this is how it’ll play out for everyone in every situation. But what’s clear to me is that even Apple’s engineering team — the one that received all the logs and knows things at the code level — has limits on its understanding of the software and devices as well as what it’s willing to do to solve problems.