[bubblethink]

>which is a "win-win" situation

All these company support websites are so bad that people have been trained to ignore them in google search results, and hence they go directly to stackoverflow or reddit where real humans interact. Not seeing how anyone wins in this model. MS also has this issue. If you ever google for windows problems, the stuff on any microsoft.com domain will be utter garbage with clueless people talking over and over about things like clearing the cache or rebooting the machine with a paragraph long boilerplate that will ask for upvotes.

[gbil]

I put it in quotation marks exactly because it is really the opposite of a win-win situation. It provides the sense of official support while in the majority of more complicated issues it just increases entropy and frustration