[bzbz]

I was skeptical when the author implied automation was the solution.

But actually, the given solutions are mostly communication-focused, and the automation is to aid in that.

Good read.

[dudus]

The examples they give on how this worked for them in practice are also great to follow.

[nathanwallace]

100% - automation assists us to stay on top of it. But, human connection is the key! (In hindsight, our subhead text "automation with a human touch" got it the wrong way around.)