[mtillman]

Singapore recently did a deal with a company no one has heard of for their immigration process and the results are cameras that don’t work to the point of the officials needing to manually adjust them, forms that don’t contain consistent data across pages, and my favorite “save a photo of the confirm just in case lah.” The old system just worked, the new system insists upon APPs.

[delta_p_delta_x]

> Singapore recently did a deal with a company no one has heard of for their immigration process

Source? I've lived in Singapore all my life and have not heard of this. There was an outage on the 31st of March[1], and parliamentary discussion after that[2] doesn't mention any of what you said.

[1]: https://www.channelnewsasia.com/singapore/changi-airport-ter...

[2]: https://www.mha.gov.sg/mediaroom/parliamentary/oral-reply-to...

[mtillman]

“Recently” is admittedly subjective but I was just there (2 times in 3 weeks) and can confirm it’s a new system to 4 years ago when the foreign passes were all paper. I think it’s called Tacent. It was so bad a local woman couldn’t even get in and they had to have her wait in the foreign line. You can simply visit the existing immigration website, as it’s public, to view the inconsistent data-the same forms that are displayed on their iPads in the reception hall. This wasn’t an outage, just poor technology implementation.