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by londons_explore
984 days ago
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It's a standardized queue with a lot of features too... You can set up filters and forwarding rules. It doesn't require a programmer or special knowledge to do so. The queue can be viewed by one or many humans. Messages don't have to be dealt with in-order. read/unread state, stars, labels, drafts all allow construction of advanced workflows with no specialist knowledge. Sure, all these things can be done better with special software, but there is a massive benefit to something that all your existing untrained and probably-not-well-paid employees can set up themselves. |
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